Important Update: Due to COVID-19, you may experience longer wait times for your purchases. We apologize for the inconvenience this may cause and will continue to update you as the situation changes.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you must first contact us at wellness@evestherapy.com

Return Instructions: 

Eve’s Therapy does not provide pre-paid shipping labels for returns. We recommend using a trackable and/ or insured shipping method to guarantee successful delivery of your return. Please note: Items sent back to us without first requesting the return, will not be accepted. You can return items to us at the following address: 7335 Aloma Avenue, Winter Park, FL 32792

You can always contact us for any return question at wellness@evestherapy.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods such as food, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.